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Need help? Read our FAQ first!
  • Does District Lines accept International orders?

  • When will I receive my order?

  • How much will shipping cost?

  • Where is your warehouse located?

  • Where is my order?

  • Do I get a tracking number when my order ships?

  • My order never went through, why was I charged?

  • Zip Up Hoodie & Foil Product Questions

  • What is your exchange / return policy?

  • Can I cancel my order?

  • What is a coupon code and where do I get one?

  • What payment methods can I use?

  • How will my package be shipped to me?

  • When will the item I want be back in stock?

  • I received the wrong item(s). What do I do?

  • Nobody has replied to my email yet! What is going on?!

  • When will my payment be taken?

  • I did not receive my order receipt email or shipping notification email, what should I do?

  • Why isn't my digital download working?

  • Do you ship partially-filled orders?

  • Do you accept COD (Cash on Delivery) for returns & exchanges?

  • I cannot get my order to go through, help!

  • Why is my credit card being declined?

  • How does purchasing downloads work?

  • I received an incomplete order. What do I do?